Returning An Item
There may be occasions when you need to return an item or items to us. We aim to make our returns process as simple as possible. Any products returned must be unused/no plastic seals broken and in the original packaging.
How our returns process works
By completing the form below you are starting the returns process and notifying us you wish to return an item. Once notified we will review your returns request to ensure it fits within our Terms & Conditions for Returns. If your request is deemed to be correct we will:
- Authorise the return.
- Subject to satisfactory inspection of the goods we will process a full refund or replacement. Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
When returning your item(s) to us, please ensure that your item(s) are accompanied by your original order confirmation (print the email received), or marked with your original order number on the packaging and is securely packaged.
Your order number will have been emailed to you using the email address you provided with your order. You will find your order number located below our company logo and address.
Please note: Due to the nature of our warehouse, we regret that we can not accept returns unless our authorisation for returns and your original order number is clearly visible on the outer packaging for recognition and processing purposes.
For further information please see our full terms and conditions.